Find quick answers to your questions below...
Ordering
How do I place an order?
I am getting a "Please note: Tax has been updated based on your new "ship to" address. Please review then resubmit your order." error when trying to place an order
I found an error on my order when I received my order confirmation.
I made placed my order days ago,why is the status of my order still in "Processing"?
What happens after I place my order?
Will the items on my order ship together or separately?
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
General Information
Do you have a catalogue you can mail me?
Do you sell Weddingstar products?
What should I do if I am having difficulties with the Website?
Where is your company located? Do you have a storefront?
Shipping, Damages & Returns
Can I pick up my order in London, ON instead of having it shipped?
Do you offer free shipping?
How is my parcel shipped?
How long does it take to process and then ship my order?
I received my order and it is damaged or defective. What can I do?
What if I am not at home to accept my parcel?
What is the parcel signature option?
Do you ship internationally outside of Canada?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Website and Credit Card Security
Pricing and Billing
What is your currency?
Will I have to pay customs or duty?
Do I have to pay sales tax?
What are my payment choices?
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
Can I get a discount if I purchase a lot of favours?
Can I order just one favour as a sample?
I need to buy multiple quantities of a personalized product but the personalization is different for every product. How do I do this?
My wedding is months from now. When should I place an order for my favours and other items?
What if I am ordering candles, chocolates or candies during the summer months?
Why do you ask for my event date when I check out online?
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
Contact Us
Email Form
Where is your store located?
How do I contact you?
Resources
Other Vendors


About Us

As you will soon see, our online shop is full of great wedding ideas and products to make your big day a unique and memorable one. We carry thousands of products to fulfill every customer's vision of their special day. Our family owned and operated business has been proudly serving Canadians since 2008 and we are well known for our high quality products and excellent customer service. There are many other reasons why our customers keep coming back to us to help them plan their pre-wedding engagements, wedding day, bridal shower, other special events/occasions and to purchase unique gifts for their loved ones.

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