Find quick answers to your questions below...
Order Status
• Can I have my order rushed?
• How do I place an order?
• I found an error on my order when I received my order confirmation.
• What happens after I place my order?
• Will the items on my order ship together or separately?
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• When will my backorder arrive?
My Account
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
• What is your return policy?
General Information
• Do you have a catalogue you can mail me?
• What should I do if I am having difficulties with the Website?
• Where is your company located? Do you have a storefront?
Shipping & Returns
• Can I pick up my order in London, ON instead of having it shipped?
• What if I am not at home to accept my parcel?
• Do you ship internationally outside of Canada?
• When will my order ship and what are my shipping charges?
• What is the return policy?
Guarantees
• Low Price Guarantee
• Privacy Policy
• Website and Credit Card Security
Pricing and Billing
• What is your currency?
• Will I have to pay customs or duty?
• Do I have to pay sales tax?
• What are my payment choices?
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• Can I get a discount if I purchase a lot of favours?
• Can I order just one favour as a sample?
• I need to buy multiple quantities of a personalized product but the personalization is different for every product. How do I do this?
• What if I am ordering candles, chocolates or candies during the summer months?
• Why do you ask for my event date when I check out online?
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Contact Us
• Where is your company located?
• How do I contact you?