Find quick answers to your questions below...
Order Status
Can I have my order rushed?
How do I place an order?
I found an error on my order when I received my order confirmation.
What happens after I place my order?
Will the items on my order ship together or separately?
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
What is your return policy?
General Information
Do you have a catalogue you can mail me?
What should I do if I am having difficulties with the Website?
Where is your company located? Do you have a storefront?
Shipping & Returns
Can I pick up my order in London, ON instead of having it shipped?
What if I am not at home to accept my parcel?
Do you ship internationally outside of Canada?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Website and Credit Card Security
Pricing and Billing
What is your currency?
Will I have to pay customs or duty?
Do I have to pay sales tax?
What are my payment choices?
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
Can I get a discount if I purchase a lot of favours?
Can I order just one favour as a sample?
I need to buy multiple quantities of a personalized product but the personalization is different for every product. How do I do this?
What if I am ordering candles, chocolates or candies during the summer months?
Why do you ask for my event date when I check out online?
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Contact Us
Where is your company located?
How do I contact you?