Return to Help Index
Buyer's Guide
Can I get a discount if I purchase a lot of favours?
  Almost all of our favours are available for a discount if you buy in bulk.  Your discounted price will depend on how many you buy.  To view the discounted pricing, simply go to the detailed product page of the favour and click on the blue button that says, “View Quantity Discount”.  A window will pop up to show you the prices.   Alternatively, or to order, simply add the quantity you would like to purchase to your basket and the discount will be automatically calculated and applied to your order. You should see the total regular price on your check out page, followed by a separate line for the discounted amount that was applied to your subtotal.
Can I order just one favour as a sample?
  Sample orders of favours can be placed online or over the telephone during our regular business hours. Sample orders of favours are treated as a regular order and are charged a unit price along with shipping and taxes. Some favours have minimum and cannot be ordered as a sample order.
I need to buy multiple quantities of a personalized product but the personalization is different for every product. How do I do this?
  You will need to add each item to your cart, one at a time.  For example, if you wished to order three personalized bracelets, but with a different name on each bracelet, simply specify the first name where indicated on the product, and add QTY 1 to your shopping cart.  Then go back to the product page and do the same thing for the next bracelet, and so forth.  Contact us if you require further assistance.
What if I am ordering candles, chocolates or candies during the summer months?
  Due to high temperatures during the summer months, there will be no guarantee on any candles, chocolates or candies shipped regular ground if you reside outside of Ontario. If you order these items between May 1st and September 30th, we recommend that you choose Xpresspost to ensure that your order will arrive quickly during these hot months.
Why do you ask for my event date when I check out online?
  The date you indicate is not used to rush or slow down an order in anyway.  However, if you list an event date that is sooner than the standard processing time on the website, we will likely cancel your order automatically and notify you via e-mail or phone.
How do I buy/redeem a gift certificate?
  To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
How do I find my product?
  To find the product(s) you are looking for, type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service by e-mail or phone for assistance.  We also do special orders.  If you can't find a product you are looking for, simply e-mail us (with a picture if you have one) of the product, and we will let you know if we can get it for you.
How do I navigate the site?
  To navigate this website, simply click on a category you might be interested in from our homepage. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
  After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.