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Shipping, Damages & Returns
Can I pick up my order in London, ON instead of having it shipped?
  Unfortunately we are unable to offer in-person pick up anymore. Your order will be securely shipped to you via courier.
Do you offer free shipping?
  LIMITED TIME PROMOTION - We offer free shipping on online orders with a subtotal over $250 to most provinces. This promotion will automatically apply to your shopping cart when you check out for qualifying orders. Some provinces are excluded from this promotion including: Newfoundland, NWT, Yukon and Nunavut. This free shipping promotion cannot be combined with any other coupons or promotions. We reserve the right to revoke this promotion at any time.
How is my parcel shipped?
  We offer shipping via Canada Post. These shipping rates are based on the weight of your parcel and can be found at check out.  Your parcels are insured through the courier company and come with a tracking number. Sometimes we will have our suppliers drop ship your order directly to you from their warehouse.  In this case, your order would be shipped via Fedex, Purolator or UPS.  Please place your order in as much advanced as possible.  We are not liable for any delays that arise with the courier company, including but not limited to courier delivery errors, delays, weather, terrorism, acts of God or union activity.

How long does it take to process and then ship my order?
 

To figure out how long it will take for your order to arrive, you will first need to examine the processing time and then figure out the shipping time. Processing time refers to the time it takes for us to order your item(s) in from our suppliers and are different for every product and are outlined on each product page. Once your order is shipped from our store, the shipping time will depend on your chosen shipping method and how far away you live from our location in London, Ontario (generally the further away you are, and the more remote your shipping address is, the longer it will take for your parcel to be delivered).  For more information on shipping services and turnaround times, visit the Canada Post website by clicking here. Note that your parcel will include insurance for lost and damage claims.  We also highly recommend that you chose the signature option upon check out.


Due to high temperatures during the summer months, there will be no guarantee on any candles, chocolates or candies shipped by regular ground. If you order these items between May 1st and September 30th, we recommend that you upgrade from regular ground shipping to ensure that your order will arrive quickly during these hot months.

I received my order and it is damaged or defective. What can I do?
  Damages: While we do our best to pack and inspect your parcels as best as we can, shipping damages are rare but inevitable. Please contact us immediately if you received any items that are damaged. We may ask you to send us photos of proof of the damaged items.
Note about wedding favours: Due to the nature of the mass manufacturing of wedding favours, we cannot guarantee that every single favour will look identical or will be of the same quality; there may be variations among the favours and this is normal for the industry.
Note about personalized glassware favours: We are not able to send replacements for damaged personalized glassware favours such as shot glasses, wine glasses, etc. We can only offer a store credit or refund on broken personalized items. If you need to replace damaged items, a new order will need to be made with the minimum quantity requirement and setup fee. Therefore we always recommend you order extra favours to cover all contingencies as we cannot send replacements.

What if I am not at home to accept my parcel?
  When you check out, you have the option to indicate whether you want a signature delivery.  If you check this box, the courier will attempt a delivery and if no one is home, they will try again the next business day or leave a delivery slip and you can pick-up your order at the nearest postal outlet.   If you do not check off the signature delivery when you check out, the courier may leave the parcel on your door step or in your mail box at their discretion.  We highly recommend that you choose the "signature required" option.  There is no extra charge for this option.  Please place your order in as much advanced as possible. We are not liable for any delays that arise with the courier company, including but not limited to courier delivery errors, delays, weather, terrorism, acts of God or union activity.
What is the parcel signature option?
  When you check out, you have the option to indicate whether you want a signature delivery at no extra charge to you.  If you check this box, the courier will attempt a delivery and if no one is home, they will try again the next business day or leave a delivery slip and you can pick-up your order at the nearest postal outlet or courier depot.   If you do not check off the signature delivery when you check out, the courier may leave the parcel on your door step or in your mail box at their discretion.  We highly recommend that you choose the "signature required" option. There is no extra charge for this option. Please place your order in as much advanced as possible. We are not liable for any delays that arise with the courier company, including but not limited to courier delivery errors, delays, weather, terrorism, acts of God or union activity.

Do you ship internationally outside of Canada?
  Yes we do! Simply check out using our online shopping cart and enter in your shipping address to get a live shipping rate. We recommend that you place an international order at least 3 months in advance of your event date. Note that international orders may be subject to brokerage and duty fees, which are the sole responsibility of the customer upon delivery.  Note that Canda Post does NOT guarantee on time delivery for international parcels.  We are not liable for any delays that arise with the courier company, including but not limited to courier delivery errors, delays, weather, terrorism, acts of God or union activity.
What is the return policy?
  What is your return policy?

Due to the special order nature of our business, we are unable to accept items back for returns at this time.


About Us

As you will soon see, our online shop is full of great wedding ideas and products to make your big day a unique and memorable one. We carry thousands of products to fulfill every customer's vision of their special day. Our family owned and operated business has been proudly serving Canadians since 2008 and we are well known for our high quality products and excellent customer service. There are many other reasons why our customers keep coming back to us to help them plan their pre-wedding engagements, wedding day, bridal shower, other special events/occasions and to purchase unique gifts for their loved ones.

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