How do I return an item?
What is your return policy?
Items marked as "in stock" can be returned for exchange or refund within 15 days of receipt of the item(s). Items marked as "Special Order" can be returned for exchange or refund within 15 days of receipt of the item(s) and a re-stocking fee of 15% will apply to the item(s) being returned with a minimum re-stocking fee of $3.00. All shipping costs are non-refundable. Items must be returned in their original packaging, unopened and in sell-able condition. Customers will be responsible for the shipping costs associated with sending the item(s) back to us. Products that are lost or damaged during shipping back to us will not be refunded.
The following items are final sale and cannot be returned for exchange or refund:
-All special order items with any personalization including but not exclusive to items with engraving, embroidery, screen printing (e.g. glassware), invitations and other custom stationery (e.g. napkins, tags and labels).
-All sale items are final sale
-All monogram/initial cake toppers
-All favours that come with personalized tags or labels
-All edible items
-All jewellery sets that have pierced earrings are final sale
-All items that have been opened or taken out of their original packaging (including plastic wrap) are final sale. We reserve the right to not accept an item for return that we deem as not in sell-able condition.
We will not be liable for any lost packages or packages that arrive late due to shipping problems that arise with our couriers or the Canada Postal system, war, terrorist attacks or "Acts of God" such as earthquakes, floods, hurricanes, snow storms etc.
How do I return a product?
Please e-mail or call us within 15 days upon delivery or pick up of your item(s) and let us know your order number and what you would like to return and we will provide you with a return authorization number and return instructions. When we receive the returned item(s), we will inspect them for eligibility for return and process your refund electronically within a two week period. Items without a R/A number will NOT be refunded. Products that are lost or damaged during shipping back to us will not be refunded.